Refund
Refund Policy
Nalgene organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to nalgenex.shop.
Nalgene: exceptions
Nalgene publishes this exceptions guidance for customers using nalgenex.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
What Nalgene customers should know about support
Nalgene publishes this support guidance for customers using nalgenex.shop. For return or exchange assistance, contact Support@Nalgenex.shop or 8604669106.
Details from Nalgene on eligibility
Customers using nalgenex.shop can rely on the following Nalgene guidance about eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
refund timing at Nalgene
This refund timing section covers orders and visits through nalgenex.shop for Nalgene. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Our approach at Nalgene to starting a request
For Nalgene customers at nalgenex.shop, this section explains starting a request. When requesting a return or exchange, contact us at Support@Nalgenex.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
How Nalgene handles condition of returns
For Nalgene customers at nalgenex.shop, this section explains condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at Nalgene to order problems
Customers using nalgenex.shop can rely on the following Nalgene guidance about order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgenex.shop
Phone: 8604669106
Physical address: 255 W 5th St, Frederick, Maryland, 21701, United States